Frequently Asked Questions
Do you ship outside the UK?
- No, we currently only ship our products within the UK.
How much is delivery?
- £50 for orders below £500. Delivery is free for orders above £500.
When do you deliver my products?
Depending on the product it will be between 3-5 days or 5-7. The specific times can be found on the product page.
What is your refund policy?
- We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will then have another 14 days to return the item. To start a return, you can contact us at firstname.lastname@example.org.
The full refund policy can be found here.
Is assembly required?
- Assembly is required for most products. Please feel free to contact us if you want to know about specific products.
Do you ship to Northern Ireland?
- We can do for certain products, contact us before placing an order so we can double check.
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We know it's a little old-school but we still believe the customer is king (or queen). Perfect customer satisfaction is the goal.